Decision-Making Informatics and Models


Decision-making encompasses the selection of the best alternatives toaccomplish organizational and individual objectives. Thus, withnumerous technical, organizational, ethical, legal and economicchanges that take place, managerial decision-making influences theorganization’s performance and individuals in their respectiveworkplace (Nussbaum, 2012). A variety of other factors alsoinfluences customer satisfaction, organization’s long-termviability, and financial success. Since health care managers areincreasingly operating in complex systems, there is a need forcomprehensive decision-making processes and models that enhancecommunication.

The establishment of decision support systems aid nurses within theirextended duties and augment the quality of care and patient safety.Decision support systems, especially computer-based systems, forexample, closely correlate with decision abilities that enhancepatient care significantly. Studies reveal that some forms of DSSsuch as computers assist nurses’ decision making while managingcancer pain, triage, and angina for patients who are in their firstcontact care (Hsiao, Wu, &amp Chen, 2013). Information communicationtechnologies when utilized in the DSS model play a vital role instrengthening health care systems. Moreover, the use of electronicmedical records such as computers, tablets and cellphones plays agreat function in the health record management. Nussbaum (2012)postulates electronic systems facilitate the provision of medicalconsultation since practitioners can advise patients online andremotely. Consequently, they enable easier health data retrieval,collection, and edification of information to the public about healthissues. DSS model hence improves health care using resource-limitedsettings of decision-making.

Hsia et al. (2013), reveal that clinicians highly prefer the use ofphone-based systems in their respective clinics as these systemsenable them to complete their tasks effectively. Research studiesalso show that the experience of portability, affability, andsmartphones affect quick completion of tasks in healthcare centersrespectively. With the use of the mobile system, clinicians cansimply access data while in their rooms or remotely, which ensuresquick data entry and minimizes errors. In this regards, a phone-basedclinical system is a model that would be comfortable and effective touse especially in decision-making processes. A phone-baseddecision-making system ensures easier use and reduces the time takenfor consultations and proliferation of information. Moreover, themodel provides specific patient care reminders, for example,reminding clinicians about patient’s visit hence, it is an idealmodel for decision-making processes within a clinical setting.


Hsiao, J. L., Wu, W. C., &amp Chen, R. F. (2013). Factors ofaccepting pain management decision support systems by nurseanesthetists.&nbspBMC medical informatics and decisionmaking,&nbsp13(1), 1.

Nussbaum, S. (2012). IBM Edge2013: WellPoint &amp IBM Watson AreAdvancing Outcomes in Oncology. Full Session. Retrieved March 17,2016, from