IsE-Government Radically Transforming Public Administration?
IsE-Government Radically Transforming Public Administration?
E-governmentis the inclusion of information technology in the public sectorentity like the government with an aim of speeding up servicedelivery to the public. Since the evolution of science and technologyand the inception of communications technology, most publicadministrators have thought it wise to include such technologicaladvancement in their line of duty. E-Governance can be understood asundertaking government activities through electronic means and notthe traditional physical mode of operation. Most countries areembracing technology and are taking steps into introducing anelectronically governed state citizens are aware and necessary ICTskills taught to them in a verge to make them competent. This essaywill cover among others the positive effects as well as the negativeones that the introduction of E-government has on the publicadministration and how it has transformed it. However, given thatthere are pros as well as cons for the effects of e-government on thetransformation of the public administration, the paper will argue insupport of the cons.
E-governmentis extensively improving business activities in both private andpublic sector by reasonably reducing the cost of doing business. Transactions conducted via electronic means are known to be accurateand time efficient. Traditional methods of operations which focus onthe physical involvement of the parties, registration of companiesand filing of returns are faster and do not require long queues. Conducting business with the government is much easier and can bedone from the comfort of one’s living room. It is also worth notingthat electronically conducted transactions are not prone to mistakesand in cases of erroneously entered figures, a simple click cancorrect this. This translates to a decrease in the number ofemployees needed to conduct business and the resources needed. Thus,as the cost of business is reduced, investors and businessmen arewilling to carry out business activities (Dennis & Robert, 2015).However, the digital platform has come with a serious challenge interms of cybercrime that seems to be a major threat to mostgovernments and businesses. The rate at which cybercrime is reportedand the potential threats associated with it provides sufficientreasons to be against the implementation of the e-government.
E-governmentalso offers a ready an efficient source of information for business,and electronic sources are known to be fast in disseminatinginformation. The government conducts research and gives conclusionson current business trends this kind of data is very useful to thebusiness to plan. Availability of data forms the backbone of planningactivities in a business environment, therefore making thisinformation available to the business climate not only make planningeasier but also helps in depicting the direction that the economy hastaken. Improvement of accessibility of information to citizens makesit easier for the government to make decisions that are of the bestinterest of the citizens (Otenyo & Lind, 2011). However, theavailability of the information online as a result of theimplementation of e-government has made it easy to manipulate thedata thereby endangering the operation of the government as well asother institutions. This account for the reason the implementation ofe-government has slowed down the transformation of publicadministration make it unfit.
Agovernment embracing e-Services has strategic connections between itsagencies. A government is made up of different arms and agencies thatneed to work in coexistence to achieve its objective. Security is oneof the key functions of a government a country’s securitydepartment is made of military force, the intelligence, and theregular police. Each department being tasked with its own uniquefunction, these functions cannot be coordinated without a propersystem that is not only efficient but timely in disseminatinginformation. It is very easy to counter terrorist activities througha security system that embraces technological advancement. Citizensdo not need to file physically reports in police stations, reports ofsecurity threats can be made anywhere without phone calls. Thisapplies to other government agencies that need coordinatedactivities. Policy and policy management is efficiently done under anelectronic system and the policies adversely implemented(Evans-Cowley & Kitchen, 2011). While this may be true regardingassociation with agencies, the negative impact of this regards thelack of hard copy evidence when need arises.
Therehas been an improvement in service delivery to citizens and increasedaccess to high-quality information. Citizens need information of theservices offered by the government of the day. However, it is worthnoting that this information should not be costly. Electronicgovernance makes it easier for citizens to gain access to essentialservices without physically visiting government offices. Citizensworking on an hourly basis as employees would not have to jugglebetween visiting public offices and working. Citizens being thecustomers of government services are advantaged by electronic servicedelivery. The effort that is to be channeled to delivering simpletasks would thus be covered up by efficient electronic methods thusgiving more time to complex tasks. High levels of satisfaction areachieved by services offered through electronic systems.
E-governmentopens up the society by fostering external interactions between theprivate sector, the nonprofit making organizations and thegovernment. It is worth noting that the process of governance canonly be achieved through a coordinated effort of the government andthe non-governmental organizations. The civil society plays a role increating awareness to the general public and acting as a watchdog tothe government. However, the civil societies are to be registeredand monitored by the government an electronic system would help inthe registration of these institutions. Likewise, the privateinstitutions through coordinated effort provide a source ofemployment for an economy. Information on employment patterns can bepassed through to the private sector through an electronic system.The government is tasked with providing information to the privatesector to facilitate their activities. The local communities requireto be empowered and their economic capacities expanded, developingthem would need an e-Society that is founded on e-System (Hans,2015). Nonetheless, interactions can also be achieved with theintroduction of e-government.
Ithas opened up opportunities and increased the involvement of citizensin important governance issues. Most countries are introducing theelectronic system in the voting process this kind of system has beenproved to be attracting more voter turnout than a system that istraditional. The registration of voters no longer has to be donephysically and kept in large files, but rather a database system canbe established that gives all the information about a citizen. Apartfrom the democratic processes, social participation has been enhancedthrough various digital platforms the government is focusing on theuse of social media services to foster digital interaction. Thegovernment is tasked with training the citizens in computer relatedissues which in the long run benefits the citizens and promotestechnological innovation (Satarayna, 2011).
Inconclusion, it is of the essence to note that the world is becomingdigital, and different services offered by the government such ashealthcare are being digitalized to enable efficient delivery to thegeneral public. However, the digitalization of the governmentservices has also introduced numerous problems raising the questionabout its viability and merits. Much has been debated on the issuesthat come with embracement of technology on important governmentissues. Cases of cybercrime and privacy violation has marrede-government introduction and thus should not be embraced in mostcountries.
Dennis,A., & Robert, W. (2015). E-GovernmentStrategy, ICT and Innovation for Citizen Engagement (SpringerBriefsin Electrical and Computer Engineering).New York: Springer Publishers
Evans-Cowley,J., & Kitchen, J. (2011). E-Government.New York: American Planning Association.
Hans,J. (2015). E-Government:Information, Technology, and Transformation: Information, Technology,and Transformation (Advances in Management Information Systems).Advances in Management Information Systems.
Otenyo,E., & Lind, N. (2011).e-Government:The Use of Information and Communication Technologies inAdministration.U.S.A: University of Akansas Press.
Satarayna,J. (2011). E-Government:The Science of the possible.New Delhi. PHI learning publishers.